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Japanese for “Shopping & returns”
You are at a clothing shop and want a different size and color of a shirt. Then you come back to exchange something you bought yesterday.
Sample dialogue
You (Customer)
すみません、このシャツのMサイズはありますか。sumimasen, kono shatsu no M saizu wa arimasu ka.
Excuse me, do you have this shirt in medium?
Shop assistant
Mサイズですね。少々お待ちください。M saizu desu ne. shoushou omachikudasai.
Medium, right? Please wait a moment.
You (Customer)
ありがとうございます。色は青もありますか。arigatougozaimasu. iro wa ao mo arimasu ka.
Thank you. Do you also have it in blue?
Shop assistant
はい、青もございます。こちらです。hai, ao mogozaimasu. kochira desu.
Yes, we have blue too. Here you are.
You (Customer)
昨日、これを買いました。サイズが大きかったので、交換したいんですが。kinou, kore o kaimashita. saizu ga ookikatta node, koukan shitai n desu ga.
I bought this yesterday. It was too big, so I'd like to exchange it.
Shop assistant
かしこまりました。レシートはお持ちですか。kashikomarimashita. reshiito wa o mochi desu ka.
Certainly. Do you have the receipt?
You (Customer)
はい、あります。これです。hai, arimasu. kore desu.
Yes, I have it. Here it is.
Shop assistant
ありがとうございます。タグはついたままですか。arigatougozaimasu. tagu wa tsuita mama desu ka.
Thank you. Are the tags still attached?
You (Customer)
はい、ついています。Sサイズと交換できますか。hai, tsuiteimasu. S saizu to koukan dekimasu ka.
Yes, they are. Can I exchange it for a small size?
Shop assistant
はい、できます。Sサイズをお持ちしますね。hai, dekimasu. S saizu o o mochi shimasu ne.
Yes, you can. I'll bring you a small size.
Phrases you can use
すみません、〜はありますかsumimasen,〜 wa arimasu ka
Excuse me, do you have ...?
Use this polite opener when you want to ask if a shop has a certain item or size.
すみません、この靴の26cmはありますか。sumimasen, kono kutsu no 26 cm wa arimasu ka.
Excuse me, do you have these shoes in 26 cm?
少々お待ちくださいしょうしょうおまちくださいshoushou omachikudasai
Please wait a moment.
Staff say this when they need to go check stock or get something, and you can say it back politely to others.
少々お待ちください。すぐ確認します。shoushou omachikudasai. sugu kakunin shimasu.
Please wait a moment. I'll check right away.
〜したいんですがshitai n desu ga
I'd like to ... (but ...)
Add this after a verb to politely explain what you want and leave room for the staff to respond.
返品したいんですが、いいですか。henpin shitai n desu ga, ii desu ka.
I'd like to return this, but is that okay?
レシートはお持ちですかれしーとはおもちですかreshiito wa o mochi desu ka
Do you have the receipt?
This is the standard question staff ask before any exchange or return in Japan.
ポイントカードはお持ちですか。
Casual vs polite
Casualこれ、Mサイズある？kore, M saizu aru?
PoliteこのMサイズはありますか。kono M saizu wa arimasu ka.
Use the casual version with friends or people your age; use the polite version with shop staff to show respect.
Casual交換したいんだけど。koukan shitai n da kedo.
Polite交換したいんですが。koukan shitai n desu ga.
The casual version is for friends or family; the polite version is the normal choice when talking to staff.
CasualSサイズに替えられる？S saizu ni kaerareru?
PoliteSサイズと交換できますか。S saizu to koukan dekimasu ka.
Use the casual version only with close friends; in a shop, the polite version sounds natural and respectful.
Culture tip
In Japan, exchanges and returns usually need the receipt and the tags still attached, so keep both with the item. Staff often handle returns very carefully, so being polite and calm helps a lot.
Ready to say it out loud?
On Tuned you can practice this scene in 3 steps: copy the model, build it up bit by bit, then role-play with an AI partner — at your level.