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Japanese for “Shopping at a convenience store”
You've just picked up a bento box and a drink at a Japanese convenience store. It's time to pay and the clerk will ask you a few routine questions.
Sample dialogue
Clerk
いらっしゃいませ。温めますか？irasshaimase. atatamemasu ka?
Welcome! Would you like us to heat that up?
You (Customer)
はい、お願いします。hai, onegai shimasu.
Yes, please.
Clerk
かしこまりました。袋はご利用ですか？kashikomarimashita. fukuro wa go riyou desu ka?
Understood. Do you need a bag?
You (Customer)
はい、ください。hai, kudasai.
Yes, please.
Clerk
ポイントカードはお持ちですか？pointo kaado wa o mochi desu ka?
Do you have a point card with us?
You (Customer)
いいえ、持っていません。iie, motteimasen.
No, I don't have one.
Clerk
かしこまりました。では、お会計は千二百円です。kashikomarimashita. deha, o kaikei wa sennihyakuen desu.
Got it. Your total is 1,200 yen.
You (Customer)
カードで払います。kaado de haraimasu.
I'll pay with a card.
Clerk
ありがとうございました。またお越しください。arigatougozaimashita. mata o koshikudasai.
Thank you. Please come again!
Phrases you can use
温めますかあたためますかatatamemasu ka
Would you like me to heat this up?
Use this at the register when buying hot food to ask if they want it warmed.
お弁当を温めますか？o bentou o atatamemasu ka?
Would you like your bento heated?
袋はご利用ですかふくろはごりようですかfukuro wa go riyou desu ka
Do you need a bag?
A polite question convenience store clerks ask every customer about whether they want a plastic bag.
袋はご利用ですか、それとも大丈夫ですか？fukuro wa go riyou desu ka, soretomo daijoubu desu ka?
Do you need a bag, or are you okay without one?
ポイントカードはお持ですかぽいんとかーどはおじですかpointo kaado wa o ji desu ka
Do you have a point card (membership card)?
Clerks ask this to see if customers want to earn rewards on their purchase.
こちらのポイントカードはお持ちですか？kochira no pointo kaado wa o mochi desu ka?
Do you have our point card?
かしこまりましたkashikomarimashita
Understood / I got it.
A polite response by store staff to confirm what the customer said; shows the clerk understood your request.
Casual vs polite
Casual温めて。atatamete.
Polite温めますか？atatamemasu ka?
Casual is a direct request to a friend; polite is how staff ask customers.
Casual袋ちょうだい。fukuro choudai.
Polite袋はご利用ですか？fukuro wa go riyou desu ka?
Casual is what you'd say to a friend; polite is formal service language.
Casualカードで払う。kaado de harau.
Politeカードで払います。kaado de haraimasu.
Casual describes what you will do informally; polite is appropriate when speaking to staff or in formal settings.
Culture tip
Always say 'please' (ください, お願いします) even for small requests at convenience stores—politeness is important in Japan. Also, convenience store staff expect very quick, efficient transactions, so have your payment method ready.
Ready to say it out loud?
On Tuned you can practice this scene in 3 steps: copy the model, build it up bit by bit, then role-play with an AI partner — at your level.