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Japanese for “Redelivery and sending a parcel”
You found a missed-delivery notice in your mailbox and need to request redelivery. At the post office, you also ask about sending a package abroad and answer questions about what's inside.
Sample dialogue
Post office clerk
いらっしゃいませ。本日はどのようなご用件でしょうか？irasshaimase. honjitsu wa dono youna go youken deshou ka?
Welcome. What can I help you with today?
You (Customer)
あ、不在票が入っていたので、再配達をお願いしたいんです。a, fuzaihyou ga haitteita node, sai haitatsu o onegai shitai n desu.
I found a missed-delivery notice, so I'd like to request redelivery.
Post office clerk
かしこまりました。いつ頃のご都合がよろしいでしょうか？kashikomarimashita. itsu koro no go tsugou ga yoroshii deshou ka?
Understood. What time works best for you?
You (Customer)
明日の午前中でお願いできますか？ashita no gozenchuu de onegai dekimasu ka?
Could you deliver it tomorrow morning?
Post office clerk
明日の午前中ですね。かしこまりました。では手続きさせていただきます。ところで、今日は何かご用ですか？ashita no gozenchuu desu ne. kashikomarimashita. deha tetsuzuki saseteitadakimasu. tokorode, kyou wa nani ka goyou desu ka?
Tomorrow morning, understood. I'll arrange that for you. By the way, do you need anything else today?
You (Customer)
あ、実は、小包を海外に送りたいんです。a, jitsuha, kozutsumi o kaigai ni okuritai n desu.
Actually, I'd like to send a package overseas.
Post office clerk
かしこまりました。どちらの国へですか？また、中身は何ですか？kashikomarimashita. dochira no kuni e desu ka? mata, nakami wa nani desu ka?
I see. Which country? And what's inside?
You (Customer)
オーストラリアです。中身は本とお菓子です。oosutoraria desu. nakami wa hon to okashi desu.
Australia. It's books and snacks.
Post office clerk
ありがとうございます。書類に記入していただく必要があります。少々お待ちください。arigatougozaimasu. shorui ni kinyuu shiteitadaku hitsuyou ga arimasu. shoushou omachikudasai.
Thank you. You'll need to fill out a customs form. Please wait a moment.
a missed-delivery notice was left in (the mailbox)
Use when you found the notice and are explaining why you came to the post office.
不在票が入っていたので、来ました。fuzaihyou ga haitteita node, kimashita.
I came because there was a missed-delivery notice.
再配達をお願いしますさいはいたつをおねがいしますsai haitatsu o onegai shimasu
please redeliver (the package)
The polite, standard way to request redelivery at the post office.
明日の午後、再配達をお願いします。ashita no gogo, sai haitatsu o onegai shimasu.
Please redeliver tomorrow afternoon.
明日の午前中でお願いできますか？あしたのごぜんちゅうでおねがいできますか？ashita no gozenchuu de onegai dekimasu ka?
Could you deliver it tomorrow morning? (polite question)
Use to ask if a specific time slot is available; 午前中 means 'morning,' 午後 means 'afternoon.'
今週の木曜日の午後でお願いできますか？konshuu no mokuyoubi no gogo de onegai dekimasu ka?
Could you deliver it Thursday afternoon this week?
Casual vs polite
Casual何を送りたいですか？nani o okuritai desu ka?
Polite何をお送りになりたいですか？nani o ookuri ni naritai desu ka?
The casual version is direct and used in everyday conversation; the polite version adds respectful language (お〜になる) that staff use when speaking to customers about their wishes.
Casualいつ来てほしいですか？itsu kite hoshii desu ka?
Politeいつのご都合がよろしいでしょうか？itsu no go tsugou ga yoroshii deshou ka?
The casual version is a straightforward question; the polite version uses honorific phrasing (ご都合) and softer language, which is standard when post office staff ask about customer preferences.
Casualちょっと待ってください。chotto mattekudasai.
Polite少々お待ちください。shoushou omachikudasai.
The casual version is okay with friends; the polite version (少々 = just a moment) is what service staff say to customers to sound professional and courteous.
Culture tip
At Japanese post offices, staff often ask very specific follow-up questions about international parcels—including contents, recipient details, and value—to prepare customs documents. Being clear and patient with these questions speeds up the process. Also, redelivery requests can usually be made online or by phone too, so asking is always appreciated.
Ready to say it out loud?
On Tuned you can practice this scene in 3 steps: copy the model, build it up bit by bit, then role-play with an AI partner — at your level.